01Worldwide 14-day refunds
Wherever you live, you may request a full refund of a paid ReaHanson license within 14 calendar days of the transaction date. You do not have to show a defect: a change of mind, disagreement with the terms or a poor fit for your workflow also qualifies.
Receiving a license email, downloading, activating or using the software does not remove this 14-day commitment. FnWave provides this commitment; Paddle processes refunds for Paddle orders. This does not mean Paddle guarantees the same terms for every seller. Requests with evidence of fraud or refund abuse may be refused without limiting statutory rights.
02Requesting a refund
Email fnwavesupport@gmail.com with your purchase email and order ID and state that you want a refund. No technical issue or other reason is required within 14 days.
You can also apply using the support link in your Paddle receipt or at paddle.net. Submit within the deadline without waiting for technical support to finish. We will verify the order and help arrange the refund with Paddle.
A full refund returns the amount paid for that order, using the original payment method where possible. Timing depends on Paddle's confirmation and your bank or payment provider; we do not guarantee a fixed number of days to receive the funds.
03After 14 days
You can still contact us after 14 days. We will help resolve or refund cases involving duplicate or incorrect charges, missing licenses, activation failures, misdescription or persistent technical problems that cannot be resolved within a reasonable time. Other change-of-mind requests may be reviewed individually, without guaranteed approval.
For technical issues, provide the app version and reproduction steps, not full card details, passwords or API Keys.
04After a refund
Once a refund is completed, the right to use the affected license ends. Stop using the paid license and delete the corresponding paid copies or return to a permitted trial. Do not use or share refunded keys.
For a two-license order, you may request a full-order refund within 14 days. If you want to return only one License, specify this; any partial refund and retained license depend on agreement and Paddle's processing outcome.
05Consumer rights
This policy forms part of our Terms of Service and does not limit any non-waivable consumer rights. Greater protections provided by applicable law or Paddle for your transaction take priority. Passing 14 days or activating the software does not exclude legally required remedies for defects.